Village Coffee — Privacy Policy

Last updated: May 9, 2026

This privacy policy describes how The Village LLC ("Village Coffee," "we," "us," or "our") collects, uses, and shares information when you use the Village Coffee mobile app (the "App") and related services. By using the App you agree to this policy.

What we collect

We collect only the information needed to run the App and serve you. Specifically:

Information you give us directly:

• Email address — used to sign you in and send order receipts.

• First and last name — so our baristas can call your name when your order is ready.

• Phone number — so we can reach you about an order if needed and link your in-store rewards.

• Birthday — so we can give you a $5 reward during your birthday month. We use only the month and day; the year is not shown to staff.

• Order details — items you order, customizations, pickup time, pickup spot, and the tip you choose.

Information collected automatically while you use the App:

• Approximate location at checkout — only when you grant permission. Used once per order to estimate how far you are from the shop so the barista can time your drink. We do not track your location continuously, in the background, or when the App is closed.

• Device information — device model, iOS version, and app version. Used to debug issues.

• Usage events — basic interactions like opening the app, completing a checkout, or tapping a notification. Used to improve the App.

Payment information:

• We do not store your full credit or debit card details on our systems. Card payments are processed by Stripe, Inc. and stored in Stripe's PCI-compliant systems.

How we use it

• Fulfill and deliver your orders.

• Process payments and issue refunds.

• Run our rewards program (points, free items, birthday reward).

• Send you order-status notifications.

• Send occasional announcements about new menu items, events, or offers — only if you grant notification permission.

• Comply with tax, accounting, and legal obligations.

We do not sell your personal information. We do not use it for advertising on other apps or websites.

Who we share it with

We share information only with service providers that help us run Village Coffee:

• Supabase, Inc. — database, account authentication, and hosting.

• Stripe, Inc. — payment processing.

• Apple, Inc. — push notification delivery (APNs) and App Store distribution.

• Resend — transactional emails (order receipts).

We do not sell, rent, or trade your information to third parties.

How long we keep it

• Account information is kept for as long as you have a Village Coffee account, plus a short period after deletion for backups and legal records.

• Order history is kept for at least four years to satisfy tax recordkeeping requirements.

• Location data captured at checkout is stored on the order record but never tied to an identifiable map of your movements.

When you delete your account from the App's More tab, we permanently remove your profile, rewards balance, and any tied identifiers within 30 days. Past order rows are retained but anonymized (stripped of name, email, phone).

Your rights

You can:

• View your data by signing into your Village Coffee account.

• Update your name, phone, or birthday at any time from the More tab.

• Delete your account from the More tab — this is final and cannot be reversed.

• Withdraw notification permission through iOS Settings → Notifications → Village Coffee.

• Withdraw location permission through iOS Settings → Privacy & Security → Location Services → Village Coffee.

If you live in California (CCPA), Texas (TDPSA), or another state with consumer privacy rights, you have the right to request access to, correction of, or deletion of your personal information by emailing us at welcome@villcoffee.co. We respond within 45 days.

Children's privacy

The Village Coffee App is not intended for children under 13. We do not knowingly collect information from children under 13. If you believe a child has used the App without permission, please contact us.

Security

We protect your information using industry-standard encryption (HTTPS in transit, encryption at rest by our hosting provider). No system is perfectly secure — you should never share your account email or sign-in code with anyone.

Changes

If we change this policy, we'll post the updated version here and update the "Last updated" date. Significant changes will be flagged in the App.

Contact

The Village LLC
121 S Huntington Street
Sulphur, LA 70663
Email: welcome@villagecoffee.co

For privacy requests specifically, please put "Privacy Request" in the subject line.